By accessing or using the Open When website and services (collectively, the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy, which is incorporated herein by reference.
We reserve the right to modify these terms at any time. Continued use of the Service after any changes constitutes your acceptance of the revised terms. We will always update the "Last Updated" date at the top of this page when changes are made.
Open When provides a personalized gift box service that allows customers to curate, customize, and send meaningful gift boxes to recipients. Our service includes:
We reserve the right to modify, suspend, or discontinue any part of our Service at any time without prior notice.
You must be at least 18 years of age to place an order or use our Service. By using our Service, you represent and warrant that you meet this age requirement and that all information you provide during the ordering process is accurate, current, and complete.
If you are placing an order on behalf of another person as a gift, you confirm that you have the right to provide the recipient's information for the sole purpose of delivery.
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion. Once an order is confirmed, you will receive a confirmation with an order reference number.
We deliver to addresses within our supported regions. Delivery timelines are estimates and may vary depending on location, courier availability, and circumstances beyond our control.
For delivery inquiries, please contact us with your order reference number.
Due to the highly personalized nature of our gift boxes — including custom-printed cards, handwritten messages, and printed photos — we are generally unable to accept returns or offer refunds once an order has been processed.
Exceptions apply in the following cases:
To initiate a claim, please contact us at info@openwhenuae.com within 7 days of the issue arising. Approved refunds will be processed within 10 business days to the original payment method.
When you write card messages or upload photos through our Service, you grant Open When a limited, non-exclusive license to use that content solely for the purpose of fulfilling your order (printing, assembling, and delivering your gift box).
You represent and warrant that:
We reserve the right to refuse to process any order containing content that violates these conditions, without refund obligation.
You agree not to use our Service for any of the following purposes:
Violation of these terms may result in immediate cancellation of your order and, where applicable, reporting to relevant authorities.
All content on the Open When website — including but not limited to text, graphics, logos, images, box designs, and the overall Service concept — is the property of Open When and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or create derivative works from any part of our website or Service without our prior written consent. Any unauthorized use may result in legal action.
To the fullest extent permitted by law, Open When shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Service.
Our total liability to you for any claim arising from your use of the Service shall not exceed the amount you paid for the order in question. We make no warranties, express or implied, regarding the uninterrupted or error-free operation of our Service.
These Terms of Use shall be governed by and construed in accordance with the laws of the jurisdiction in which Open When operates. Any disputes arising from or related to these terms or your use of the Service shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
If you have any questions about these Terms of Use or need assistance with your order, please reach out to us: